Coolstuffkorea Help Center

FAQ (FREQUENTLY ASKED QUESTIONS)

About Coolstuffkorea

About us

Are we Trusted?

Payments

How to pay my order

Do you accept my country currency?

Order Informations

How to place an order?

How can i modify / change my order?

How can i cancel my order?

Shipping method

Do you offer worldwide shipping?

Where do you ship from?

Why i didn't receive my orders in one package?

Shipping time

How long will it take to receive my order?

Why my order has not arrived yet?

It's been over 8 weeks and i have not received my order, what can i do?

Order tracking

Do free shipping get tracking number?

How can i track my order?

Why my shimpent status doesn't change?

After Purchase

Can i return an item for a full refund?

I received a wrong item / color / size . what should i do?